What to say when things get tough : [online electronic book] business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
What to say when things get tough : [online electronic book] business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
By
:
Greenberger, Leonard S.
Publication Date
:
2013
Subject Term
:
Electronic books.
Business communication.
Truthfulness and falsehood.
Communication -- Psychological aspects.
Summary
:
Offers verbal and nonverbal skills for handling communication crises in any public forum.
Language
:
English
ISBN
:
9780071806442
| Library | Collection | Collection | Status |
|---|
| Provincial Public Libraries | Electronic Book | Electronic Book | Electronic record |