After leaving her position with Charlotte and Thomas Pitt to get married, Gracie thought her days as a maid were behind her. But when her good friend's daughter, Millie, turns up on her doorstep just before the holidays, frantic because things are going missing from the kitchen in the household she serves, Gracie knows she has to find out what is happening. Millie, whose mother died years before, can't risk being accused of theft and getting thrown out on the street, with no character references for a new position. So Gracie takes on Millie's job herself, claiming Millie is sick and needs a few days to recuperate. At first, it seems that all is normal in the household, even if the couple's elderly granny keeps entirely to her bedroom upstairs. But Gracie begins to realize that Granny is suffering from neglect--and rather than helping her, the husband and wife have decided she isn't dying fast enough.