TITLE:
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield.
Former Title:
Crucial confrontations.
Publication Date:
2013
Publication Information:
New York : McGraw-Hill,
Edition:
2nd edition.
Physical Description:
xix, 275 p.
Additional Contributors:
Bibliography Note:
Includes bibliographical references and index.
Language:
English
ISBN:
9780071829311
General Note:
First edition published as Crucial confrontations.
