The Practice has suddenly been thrust under the spotlight-its nomination as an 'NHS Model Surgery' is causing the team major headaches. Dr. Holly Graham should be basking in the glow of her new romance with fellow doctor, Taffy-but her favourite resident, the irreverent and entertaining Elsie, is facing a difficult diagnosis. Dr. Dan Carter's obsession with work is masking unhappiness elsewhere - he can't persuade his girlfriend Julia to settle down. It's only as Julia's mother comes to stay that he realizes what she has been hiding for so long. Alice Walker joins the teal like a breath of fresh air and her assistance dog Coco quickly wins everyone round - which is just as well, because Coco and Alice will soon need some help of their own.