In the competitive world of contemporary business, excellent customer service is the key to customer confidence and loyalty. The Manager's Guide to Service Excellence provides the information needed to implement quality customer service systems in your company, whether you are the owner of a small manufacturing firm or a manager in a multinational financial services corporation. The Manager's Guide to Service Excellence provides practical advice on how to develop a Service Statement for your company, how to build customer service relationships between employees as well as with clients, and how to begin improving customer relations right now!