It tells the chilling story of just how far one might go to obey a figure of authority. On a particularly busy day at a suburban Ohio fast food joint, high-strung manager Sandra (Ann Dowd) receives a phone call from a police officer saying that an employee, a pretty young blonde named Becky, has stolen money from a customer. Convinced she's only doing what's right, Sandra commences the investigation, following step-by-step instructions from the officer at the other end of the line.