The author of The Dance of Anger sheds light on the two most important words in the English language - I'm sorry - and offers a unique perspective on the challenge of healing broken connections and restoring trust. Dr. Harriet Lerner has been studying apologies - and why some people won't give them - for more than two decades. She offers compelling stories showing how much the simple apology matters and what is required for healing when the hurt we've inflicted (or received) is far from simple. Learn how to craft a deeply meaningful "I’m sorry" and avoid apologies that only deepen the original injury. The author addresses the compelling needs of the injured party - the one who has been hurt by someone who won't apologize, tell the truth, or feel remorse. Lerner explains what drives both the non-apologizer and the over-apologizer, as well as why the people who do the worst things are the least able to own up. She helps the injured person resist pressure to forgive too easily and challenges the popular notion that forgiveness is the only path to peace of mind.