The moral support Osmond provides to Canadian military personnel has been honoured formally on several occasions: in 2006 she was awarded the Canadian Forces Medallion for Distinguished Service, presented to her in Newfoundland by chief of the Defence Staff, General Rick Hillier. However, no formal honour, Osmond insists, can compare to the notes of sincere personal gratitude from the individuals and families to whom she has written. Now well into her eighties, Osmond's continued correspondence with her extended military family occupies her from dawn until long after dark. Dear Gladys provides first-hand insight into the lives and duties of Canadians in conflicts past and present.