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What to say when things get tough : [online electronic book] business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
TITLE:
What to say when things get tough : [online electronic book] business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
Publication Date:
2013
Summary:
Offers verbal and nonverbal skills for handling communication crises in any public forum.
Language:
English
ISBN:
9780071806442
