The Future State Plan of NLPL addresses 18 recommendations made by Ernst and Young LLP (EY) to the Department of Education and Early Childhood Development in a review titled: Organizational and Service Review of the Newfoundland and Labrador Public Library System, completed in May 2017. "Upon receiving the EY report, the Provincial Information and Library Resources Board (PILRB) formed six committees to review the key recommendations in the report and to inform the multi-year strategy of the organization. The committees’ work focused on the following areas of the organization: programming,collections, technology, facilities, hours of operation and locations.