What Every Supervisor Should Know has effectively responded to the changing needs of supervisors, and it remains the standard in the field of supervision. Now in a new edition, this classic guide to handling the day-to-day problems that supervisors face is: more current than ever-two new chapters cover the environment and innovation, this latest edition also treats such timely issues as computer surveillance and job competency guidelines; more personalized than ever-the new Personal Development Portfolio offers convenient checklists and sound guidelines on planning careers, managing time and coping with stress; leaner, meaner, and easier to use-the format is modular, and each chapter features three or more case studies, chapter-end reviews, and lots of easily referenced lists, tables, and charts.